Nicholas J Morren

8311895, Nov 13, 2012

Jun 30, 2010

12/826899

Chandrasekaran Murugan - Bothell WA, US
Jeffrey B. Maurer - Issaquah WA, US
Nicholas J. Morren - Seattle WA, US

Amazon Technologies, Inc. - Reno NV

G06Q 30/00

705 261, 705 271, 705330, 705346

Techniques and systems provide real-time return processing before a retailer receives a returned item, such as during a return process where the retailer (seller) and customer (buyer) are separated from one another (e. g. , electronic commerce, etc. ). The retailer may collect information about the order and items to be returned from the remotely located customer. The retailer may optionally confirm an identity of the customer such as by verifying the original payment type and/or payment instrument number. The customer may provide collateral in exchange for the real-time return of a refund or an exchange. The retailer may then provide shipping details, calculate the refund (if applicable), and finalize processing. If the retailer does not receive the item in the allotted time for the return (e. g. , for ground transport, etc.

20180211284, Jul 26, 2018

Jul 29, 2013

13/953696

- Reno NV, US
Neha Goswami - Seattle WA, US
Denis Trong Nguyen - Seattle WA, US
Nicholas John Morren - Seattle WA, US

G06Q 30/02

Content such as a customized advertisement or message may be presented to a user at a pickup location. The content may be presented utilizing an audiovisual or other device of the pickup location, or on a user's mobile device when the user arrives at the pickup location. An advertisement that is presented to the user may be selected based on factors such as past purchases made by the user, a current item in an order or an item available for purchase in a store that is near the pickup location. A message that is presented to the user may be from a gift purchaser who ordered an item for the user, a manufacturer or vendor of an item, or the user with a reminder for a task that is to be performed when the user is at the pickup location.