Position:
Operational Excellence Lead - Six Sigma Black Belt at Xerox Commercial Business Services
Location:
Post Falls, Idaho
Industry:
Telecommunications
Work:
Xerox Commercial Business Services - Post Falls, Idaho - Home/Virtual Office since Oct 2012
Operational Excellence Lead - Six Sigma Black Belt
Xerox Commercial Business Services - Post Falls, Idaho - Home/Virtual Office May 2010 - Sep 2012
Six Sigma Black Belt - Continuous Process Improvment
America One Finance - Hayden, Idaho Jun 2004 - Feb 2010
Branch Manager/Mortgage Consultant
Royal Bank of Canada Jan 2004 - Jun 2004
Mortgage Consultant
GMAC Mortgage - Coeur d'Alene, Idaho Jun 2003 - Jan 2004
Mortgage Consultant
Education:
North Idaho College 1981 - 1984
Skills:
Six Sigma
Black Belt
DMAIC
FMEA
Value Stream Mapping
BPO
Process Improvement
Call Center
Business Planning
Business Analysis
Cross-functional Team Leadership
Outsourcing
Process Engineering
Business Process Improvement
Financial Analysis
Program Management
Continuous Improvement
Continuous Process Improvement Initiatives
Operational Excellence
Honor & Awards:
ACS/Xerox - Lean Six Sigma Black Belt certified
IEX TotalView certified
Certifications:
Six Sigma Black Belt, Xerox Services, Inc.