Resumes
Resumes
Position:
Bilingual Service Support Specialist at Visa
Location:
Fort Lauderdale, Florida
Industry:
Information Technology and Services
Work:
Visa - Miami, FL since Sep 2012
Bilingual Service Support Specialist
Citrix - Fort Lauderdale, FL, USA May 2012 - Aug 2012
Inside Sales Specialist for Brazil
Vitacost.com - Boca Raton, FL, USA Mar 2012 - May 2012
International Marketing Coordinator for LATAM
Harvard University - Cambridge, MA, USA Aug 2010 - Dec 2010
Teaching Assistant
WR Grace - Cambridge, MA, USA May 2004 - Sep 2009
Business Analyst, Intranet & Applications Development Team
Bilingual Service Support Specialist
Citrix - Fort Lauderdale, FL, USA May 2012 - Aug 2012
Inside Sales Specialist for Brazil
Vitacost.com - Boca Raton, FL, USA Mar 2012 - May 2012
International Marketing Coordinator for LATAM
Harvard University - Cambridge, MA, USA Aug 2010 - Dec 2010
Teaching Assistant
WR Grace - Cambridge, MA, USA May 2004 - Sep 2009
Business Analyst, Intranet & Applications Development Team
Education:
Harvard University 2006 - 2010
Master of Liberal Arts in Information Technology, Information Management Systems Bentley University 1998 - 2002
Bachelor of Science, Computer Information Systems
Master of Liberal Arts in Information Technology, Information Management Systems Bentley University 1998 - 2002
Bachelor of Science, Computer Information Systems
Skills:
System Administration
Troubleshooting
Customer Service
MS Office Suite
SharePoint
Technical Support
IT Service Management
Diagnostic
Debugging
Website Development
HTML
CSS
Dreamweaver
Photoshop
Joomla!
Social Media
Twitter
Facebook
Facebook Marketing
Omniture
Google Analytics
Google Adwords
WebTrends Analytics
Microsoft Dynamics
Siebel
SAP FI
Databases
Crystal Reports
Hyperion Reports
Project Management
MS Project
Business Process Improvement
Collaboration Tools
Business Process Mapping
Salesforce.com
Joomla
Microsoft Office
Troubleshooting
Customer Service
MS Office Suite
SharePoint
Technical Support
IT Service Management
Diagnostic
Debugging
Website Development
HTML
CSS
Dreamweaver
Photoshop
Joomla!
Social Media
Facebook Marketing
Omniture
Google Analytics
Google Adwords
WebTrends Analytics
Microsoft Dynamics
Siebel
SAP FI
Databases
Crystal Reports
Hyperion Reports
Project Management
MS Project
Business Process Improvement
Collaboration Tools
Business Process Mapping
Salesforce.com
Joomla
Microsoft Office
Languages:
Portuguese
English
Spanish
English
Spanish
Certifications:
Microsoft Office, Fred Pryor Seminars
A+ Certification, New Horizons - Computer Learning Centers
Networking Essentials, Glow Training Center
Peregrine System Administration, Peregrine Systems
Windows 2000 Network & OSE (2151), Microsoft
Supporting MS Windows 2000 Professional & Server (2152), Microsoft
MS Help Desk Support, New Horizons - Computer Learning Centers
Internet Information Services 6 for Windows Server 2003, Learning Tree International
ASP.NET: A Hands-On Introduction, Learning Tree International
Enterprise Web Development with .NET: Hands-On, Learning Tree International
Project Management: Skills for Success, Learning Tree Management Institute
Green Belt Training, W.R. Grace Six Sigma Program
A+ Certification, New Horizons - Computer Learning Centers
Networking Essentials, Glow Training Center
Peregrine System Administration, Peregrine Systems
Windows 2000 Network & OSE (2151), Microsoft
Supporting MS Windows 2000 Professional & Server (2152), Microsoft
MS Help Desk Support, New Horizons - Computer Learning Centers
Internet Information Services 6 for Windows Server 2003, Learning Tree International
ASP.NET: A Hands-On Introduction, Learning Tree International
Enterprise Web Development with .NET: Hands-On, Learning Tree International
Project Management: Skills for Success, Learning Tree Management Institute
Green Belt Training, W.R. Grace Six Sigma Program